Get It Done Help Policies & Procedures
Get It Done Help LLP is dedicated to providing safe and efficient moves to each of its valued customers. To do this, the company has put some policies in place that will enable each customer to have the smoothest move possible. Each policy is detailed below. Our move coordinators are available to answer any questions you have about any of the following information..
There is a (2) two hour minimum on all jobs.
Your privacy is very important to Get It Done Help. To help protect your privacy, we adhere to the following guidelines. This web site will explicitly ask when it needs information that personally identifies our customers or allows it to contact our customers ("Personal Information"). When possible, this web site will provide our customers with the means to make sure that Personal Information is correct and current.
This web site and its service providers use Personal Information to operate the sites, provide services, and to inform our customers of new features, services, and products. This web site may also carefully select other companies to send our customers information about their products or services (a "Secondary Use"). If this web site intends to use Personal Information for a Secondary Use, we will not do so until we have provided our customers with an opportunity to affirmatively select such service.
This web site may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or with legal process served on Get IT Done Help s or the site; (b) protect and defend the rights or property of Get It Done Help or this site, and (c) act under exigent circumstances to protect the personal safety of users of Get It Done Help, the site, or the public. If at any time a customer believes that this web site has not adhered to these principles, please notify Get It Done Help.
At the time a customer schedules his or her move, he or she will be given a move date. Seventy-two hours prior to the scheduled date, your move coordinator will call you to confirm the move, as well as provide you with a window of arrival.
If a customer's circumstances require him or her to be the first move of the day, he or she can secure that arrival time by taking advantage of the Priority Placement Program.
With the $75.00 Priority Placement fee the customer has the option of having either the first job of the morning or the first job of the afternoon. His or her move coordinator will still call the customer 72 hours prior to the move date to confirm.
Get It Done Help requires a Visa, MasterCard or American Express credit card at the time of scheduling a move to secure a date. The credit card number, expiration date and the security code are needed. If the customer needs to change the secured date or cancel the move completely, the following cancellation/rescheduling fees will be applied to the credit card number provided:
Moves rescheduled 72 hours (3 days) PRIOR to scheduled move date
Moves rescheduled WITHIN the 72 hour (3 days) window of scheduled move date
*Rescheduling and Cancellation Fees are charged to the customer due to Get It Done Help holding space on the move schedule, reserving crew members and trucks (if applicable) for their move.
To be compliant with the Federal Motor Carriers Safety Administration code section 375.209, GID has the following complaint and inquiry process in place:
The American Moving and Storage Association (AMSA) offers a program that Get It Done Help uses in the event that arbitration is necessary. It is administered by the National Arbitration Forum, an independent, non-governmental organization that is not affiliated with any moving companies. A full account of the process is available on AMSA's Web site at http://www.moving.org/before/solving.html.*
*For a hard copy of the Arbitration Program, please contact your move coordinator.